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Track-It!
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Track-It! is an integrated suite of discovery, asset, and help desk tools, that help us in the IT department manage work order request from Faculty, staff and students.
Track-It! is designed to help IT departments build better processes, manage organizational knowledge and solve problems quickly. Track-It! Key feature is to keep issues from falling through the cracks and efficiently manage help desk requests, as well as, other processes that require request management.
Access
Track-It! can be accessed via your ACPHS account 7 days a week anytime and anywhere. Track-It! can be accessed
on or off campus at http://trackit/tiweb8/selfservice**.
**Using Track-It! off campus will require "domain\username".
Password
Your Track-It! password is synchronized with your windows password. Use the ACPHS password change or reset tools to change your Track-It! password (reset for students only). If you do not know your ACPHS username contact the ITS Help Desk at 518-694-7358 or in person. See our
help page for service hours and locations.
Resources
Listed below are resources to help answer questions and other concerns about
Track-It!. If the FAQs, TRDs, Tutorials or Manuals do not answer your
questions, please feel free to contact the Helpdesk at helpdesk@acphs.edu
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What's New
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Do you need long distance phone service in your dorm room?
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Going out of the office and need to change your phone greeting? If so, please follow these instructions.
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Did you know that you can share large files with friends and colleagues?
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Access your home drive securely from off-campus.
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Having trouble connecting to Library resources from off campus?
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Did you know that you can get a FREE alumni email address?
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Faculty/Staff Video Conferencing & Distance Learning scheduling procedures
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